bdg 99 Privacy Policy

This privacy policy applies to the bdg 99 website and its associated services. By accessing the website or creating an account, you are agreeing to the terms of this policy. If you do not agree with this policy, please refrain from using our platform.

It is our responsibility to keep the personal information of every user of bdg 99's services secure. When reading our Terms and Conditions, consider them alongside this policy, as both documents complement each other.

During registration and use of bdg 99, various types of information are collected automatically or directly from you. This information is collected only to the extent necessary to operate the service.

2.1 Registration and Identity Information

• Full name and username
• Mobile number and email address
• Date of birth (for age verification — confirming 21+ age)
• National ID or passport number (for KYC verification)
• Residential address

2.2 Financial Information

• Details of deposit and withdrawal transactions
• Mobile numbers linked to bKash, Nagad, Rocket, and Upay (for payment processing)
• Transaction history and amounts

2.3 Automatically Collected Technical Information

• IP address and device identity
• Browser type, operating system, and language preference
• Website visit times and navigation patterns
• Cookie and session data

2.4 Gameplay and Activity Information

• Game history, betting records, and bonus usage details
• VIP tier progress and cashback-related information
• Records of communication via support chat and email

Collected information is used solely for the purposes listed below. bdg 99 does not sell or rent personal information to any third party for commercial purposes.

• Account management: Ensuring the registration, verification, and login process.
• Payment processing: Completing deposits and withdrawals and preventing fraud.
• Service improvement: Analyzing user experience to further improve the platform.
• Customer support: Providing assistance via 24/7 live chat and email.
• Promotions and bonuses: Communication regarding welcome bonuses, weekly offers, and other promotions.
• Security: Detecting unauthorized access to accounts and fraudulent activity.
• Legal obligations: Complying with applicable laws and regulations and responding to lawful requests from authorities.

bdg 99 may share user information with third parties in limited and specific circumstances. The highest standards of data protection are maintained in every case.

4.1 Payment Processors

Necessary transaction information is shared with payment partners (bKash, Nagad, Rocket, Upay) to complete deposits and withdrawals. These partners have their own privacy policies.

4.2 Technology and Analytics Providers

Limited information may be shared with trusted providers for the technical operation and analysis of the platform. These providers are contractually bound to use the information only for the specified purpose.

4.3 Disclosure for Legal Reasons

Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations. In such cases, bdg 99 provides only the specific information required.

bdg 99 uses industry-standard security technology to keep user information safe. SSL encryption is active during data transmission, keeping the exchange of information secure.

• SSL/TLS encryption: Encryption is active when accessing the website and sending information.
• Secure servers: Servers tested by security experts are used for data storage.
• Access controls: Only authorized staff can access the necessary information.
• Regular audits: System security is reviewed regularly, and vulnerabilities are identified and corrected.
• OTP verification: An OTP is sent to your mobile for sensitive operations.

No method of data protection is completely free of risk. However, bdg 99 takes every precaution and acts quickly in the event of any security incident.

Cookies are used on the bdg 99 website. Cookies are small data files stored in your browser that help improve the quality of the service.

6.1 Types of Cookies

• Essential cookies: Essential for maintaining login sessions and ensuring security.
• Functional cookies: For remembering language preferences and user settings.
• Analytical cookies: For analyzing website performance and usage patterns.

You can control cookies from your browser settings. However, disabling essential cookies may prevent some important features of the website from working correctly.

bdg 99 retains user information for as long as it is needed for the relevant purpose or as required by legal obligations.

• Active account information: For the full duration that the account remains active.
• Transaction records: For the period specified under financial regulations.
• Closed account information: For a defined period after account closure, as required by applicable legal requirements.
• Marketing information: Until you withdraw your consent.

After the defined retention period, information is securely deleted or anonymized.

As a user of bdg 99, you have certain fundamental rights regarding your personal information. Contact our support team to exercise these rights.

8.1 Right to Access Information

You can request to see what information we hold about you and ask for a copy. It will be provided within a reasonable time after the request is received.

8.2 Right to Correct Information

If any information in your account is incorrect or incomplete, you have the right to request a correction.

8.3 Request to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate interests.

8.4 Right to Stop Marketing Communications

You may withdraw your consent at any time to stop receiving promotional messages. This will not stop necessary service-related communications.

bdg 99's services are exclusively for adults aged 21 and over. No information is knowingly collected from minors. Age is verified at registration, and if a user is confirmed to be a minor, that account is closed immediately.

As part of our commitment to responsible gambling, the age verification process is strictly enforced. Read our Responsible Gaming Guidelines to learn more.

bdg 99's servers may be located in various countries. It is ensured that the standard of protection remains intact during data transfers. Appropriate safeguards are followed for international data transfers, such as contractual arrangements and compliance with security standards.

The bdg 99 platform may include elements from third-party service providers or game studios. These providers have their own privacy policies that are outside our control. bdg 99 is not responsible for the privacy practices of third parties, and users are advised to read the policies of those services themselves.

bdg 99 reserves the right to change this privacy policy when necessary. Users will be notified of significant changes via email or a notice on the platform. Continued use of the platform after changes will be taken as your agreement to the new policy.

If you have any questions or comments about this policy, please contact our support team. More information on privacy can be found in our FAQ section.

You can contact us on any matter related to this privacy policy:

• Live chat: Contact us via the website's live chat for 24/7 direct support
• Email: [email protected]

Our support team is able to assist in both Bengali and English.